Thank you for choosing our rental services. This policy outlines the terms and conditions for refunds and returns related to your rental agreement.

1. Cancellations

• Cancellation by Customer:
  • If you cancel your reservation at least 7 days prior to the scheduled rental start date, you will receive a full refund 4.
  • If you cancel less than 7 days before the scheduled rental start date, a cancellation fee may apply. The fee will be a percentage of the total rental cost, as specified in your rental agreement.
  • No refunds will be issued for cancellations made within 24 hours of the scheduled rental start date.
• Cancellation by Us:
  • In the unlikely event that we need to cancel your reservation (e.g., due to unforeseen vehicle unavailability), we will provide a full refund of all amounts paid.
  • We will also attempt to find a comparable replacement vehicle for you, subject to availability.

2. Refunds

• Eligible Refunds: Refunds will be issued in the following circumstances:
  • Cancellations made within the eligible timeframe (as described above).
  • Vehicle malfunctions or breakdowns that occur during the rental period, rendering the vehicle unusable. Refunds will be prorated based on the amount of time the vehicle was unusable.
  • Situations where the vehicle provided does not match the description in the rental agreement (e.g., incorrect model, missing features).
• Non-Eligible Refunds: Refunds will not be issued in the following circumstances:
  • Damage to the vehicle caused by the renter (covered by insurance, subject to deductible).
  • Traffic violations or fines incurred during the rental period.
  • Early returns (unless otherwise agreed upon).
  • Dissatisfaction with vehicle features that were accurately described in the rental agreement.
• Refund Process:
  • To request a refund, you must contact us within 72 hours of the issue arising 1.
  • Provide a detailed explanation of the reason for the refund request, along with any supporting documentation (e.g., photos, repair invoices).
  • We will review your request and respond within 5 business days.
  • If approved, refunds will be issued to the original payment method and may take up to 5-10 business days to process 2.

3. Returns

• Vehicle Condition: The vehicle must be returned in the same condition it was received, with the exception of normal wear and tear.
• Cleanliness: The vehicle should be reasonably clean upon return. Excessive dirt or stains may result in a cleaning fee.
• Fuel Level: The vehicle should be returned with the same fuel level as when it was rented. A refueling fee will apply if the fuel level is lower.
• Late Returns: Late returns will be subject to additional charges, as specified in your rental agreement.
• Lost Items: We are not responsible for items left in the vehicle upon return.

4. Disputes

• If you disagree with any aspect of this policy or a refund decision, please contact us to discuss your concerns. We are committed to resolving disputes fairly and efficiently.

5. Modifications

• We reserve the right to modify this Refund and Returns Policy at any time. Changes will be effective immediately upon posting to our website.

6. Contact Us

• If you have any questions about this policy, please contact us.

I hope this draft is a good starting point. Let me know if you’d like me to refine any part of it!